To lodge a complaint, follow these steps:

Step 1:

Contact:
Customer Care Department
Let's Secure Insurance Brokers Private Limited
5th Floor, Rahul Capital,
Prabhat Road, Opposite - Prabhat Police Chowki,
Pune- 411004
Call: +91 91567 11157
Email: [email protected]
Visit the branch where the Policy was obtained.
Alternatively, contact the insurer directly.

Step 2:

If the resolution received does not meet your expectations or if there is no response within 10 days from the complaint date, escalate the issue to the Principal Officer, Mayur Bhosale, at [email protected]. The Principal Officer or the customer care department will escalate and follow up with the insurer for a swift resolution.

Should you remain dissatisfied with the resolution provided by the insurer or the company, you have the option to approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.

Escalate the complaint online via IGMS by logging into www.igms.irda.gov.in or call +91 9503617900 at Lets Secure Insurance Brokers Private Limited. Send an email to [email protected].

Submit the Complaint Registration Form available on https://www.policyholder.gov.in/uploads/CEDocuments/complaintform.pdf to the Insurance Regulatory and Development Authority of India (IRDAI). Include any necessary letters or enclosures by post or courier to:

General Manager
Consumer Affairs Department- Grievance Redressal Cell
Insurance Regulatory and Development Authority of India (IRDAI)
Sy.No.115/1, Financial District,
Nanakramguda, Gachibowli,
Hyderabad-500032